ITIL or IT Infrastructure Library is a set of practices used for ITSM. They help the ITIL practitioners align the IT services with the needs of the client. Today, ITIL has become the de facto standard in the IT service industry. It helps organizations use IT management services in a quality-driven and economical way.
If you take a look at the modules and certifications available with ITIL 4, you will notice that it is a lot simpler than the ITIL v3 certification. For one, AXELOS has reduced the number of exams from 12 to 6. The ITIL Foundation certificate is still the starting point that gives the candidates an introduction to the ITIL concepts and methodologies. It will also give a rundown of the ITIL Lifecycle stages along with new elements like the Service Value Chain (SVC). After this, candidates can decide to go in the following two directions:
- ITIL Managing Professional (MP) – This stream has the following four modules:
- ITIL Specialist – Create, Deliver & Support (CDS)
- ITIL Specialist – Drive Stakeholder Value (DSV)
- ITIL Specialist – High Velocity IT (HVIT)
- ITIL Strategist – Direct, Plan & Improve (DPI)
- ITIL Strategic Leader (SL) – This is the second possible path with the following modules:
- ITIL Strategist – Direct, Plan & Improve (DPI)
- ITIL Leader – Digital & IT Strategy (DITS)
‘ITIL Strategist – Direct, Plan & Improve’ is in both the streams because it is relevant to both. Also, candidates don’t need to earn credits to be eligible for the higher-level examinations. However, in order to move to MP or SL modules, you have to pass the ITIL 4 Foundation exam. Once you have achieved the MP and SL designation, you are qualified to sit for the ITIL Master examination.
All these levels of ITIL 4 certification can help increase your chances of getting a job in Bangalore. Here are the reasons why:
1.A relationship with ITSM
ITIL v3 certification was facing criticism because of its decreasing relevance in the world of IT and business. There were other competitors that were more in-tune with the service management frameworks and the new technology. ITIL 4 was a community-driven development project that had invaluable insights from ITIL practitioners. The framework will be developed in the same fashion where the community will offer regular updates to the service tools, strategies, and business management insights of the ITIL.
2.Varied certification path
One of the biggest advantages of ITIL certifications is how varied the modules are. For the ITIL v3 certification, candidates would begin with the Foundation certification and then move on to the ITIL Service Capability or ITIL Service Lifecycle streams. This has changed with the new framework. Depending on the chosen module, you will get the designation of a Managing Professional or Strategic Leader. After you have earned both, you can move on to the ITIL Master certification. The variety in the intermediate modules will help you in selecting the topic that suits your requirements. This means that you don’t have to complete all the ITIL 4 certification.
3.Alignment between business and IT
There was a time when IT was just a tool in organizations. Today, IT has permeated modern businesses allowing it to enable and drive core strategies and standard functions like e-commerce, troubleshooting, customer service, etc. However, even with this, the needs and goals of the business and IT can fall out of sync. Senior management must have an idea about the technical requirements and capability of their clients and employees. This way, they can make sure that IT has all the resources and support it needs. ITIL is not used for creating business strategies. Instead, it enables them to ensure that the IT and business work according to the aligned goals. It provides insight into how organizations can use IT for supporting other business areas.
4.Future-proofing and adaptability
ITIL 4 certification acknowledges that the worlds of technology and businesses are always evolving and changing. Through ITIL best practices, the organizations have a level of adaptability and fluidity that they can use for streamlining operations, getting the drop on competitors, delivering improved services to the clients, and more. In this competitive world, this capacity for adapting is vital.
When an organization and multiple upskilled employees in the same framework, they become familiar with the same terminology and insight. This boosts the communication and collaboration between the managers, employees, and departments, along with other businesses that are handling outsourced services. Also, learning in groups offers several benefits. Also, if companies decide to upskill multiple employees, they can get significant discounts.
6.Brand reputation and customer satisfaction
Now that technology is omnipresent in all businesses, there are certain features and functions that are expected as standard. Through ITIL 4, you will have valuable insights into business services and features. The ITIL Service Lifecycle will cover the development, release, incident management, and continual service improvement. ITIL is a consistent approach to maximizing the services’ value. When you provide high-quality services and reduce the dissatisfaction and downtime caused by errors, it can lead to growth in customer satisfaction and a brand’s reputation. Also, it results in more business, profits, and referrals.
A big advantage that ITIL 4 certification has over its older version that it is compatible with other leading frameworks and standards. This was not the case for the ITIL V3. Its exclusivity was a major point of contention. But, ITIL 4 does not have this issue. Even though ITIL practices and tools are detailed, they cannot cover absolutely everything. For example, DevOps is more focused on the human elements of IT Service Management. When you combine DevOps with ITIL 4, it has the potential for creating a comprehensive and holistic approach to ITSM. That is why, AXELOS announced that the new framework is compatible with the likes of Agile, Lean, and DevOps.
If you are living in Bangalore, getting an ITIL certification Bangalore will definitely help you in increasing your chances of getting a job in the city. So, you can try joining a training program that helps you become an expert in this widely-recognized and globally-used framework.